Well, S.A is fed up and this is why I've decided to write this article on behalf of real estate agents, bond originators, buyers and sellers in South Africa. I seriously hope that this article gets to the right people in that "dreaded" ABSA home loans department because the wheels are slowly starting to fall off that bus!
I can honestly say that in sunny South Africa, ABSA home loans are by far the worst home loans division...
According to ABSA they've put in a new system that were meant to increase turn around time for bond applications. They have appointed a new head for their Home Loans division in Jhb and apparently hired new call centre staff. Well all 3 of those area's have not improved, in fact, they've sunk to an all time low. I've received many complaints and it appears as though hundreds of applications are still pending with ABSA. Can anybody help us?
Their call centre staff are below the industry standard. To try find out how far your bond applications are is a nightmare. They're not able to us who's dealing with the bond application which obviously means there is a huge lack of training and understanding of how the business operates. They JUST don't have that "umph" to be able to take it to the next step.
ABSA please this is a shout out to you and your home loans division... Wake Up, smell the coffee and get cracking or Nedbank, Standard and FNB are going to leap way ahead of you!
WizardMan "Currently Pending"