Friday, 5 December 2008

Absa Bank - SIGH




Is that how you're feeling? Is it maybe a long tough year just drawing to a close with the only thing that you're able to muster out of your mouth that makes any sense a sigh?

Well, Let me tell you a little story that's enough to make you want to cry never mind sigh.

ABSA home loans at the moment seem to be a bank that's taking strain.

With all the current publicity going on and a number of scandals that seem to be crawling out of the woodwork, ABSA have taken a knock.....

The department that seems to have been affected the most, is ABSA Home Loans. Apparently with a new state of the art home loans system that they've put into place, ABSA don't seem to be able to assist you on the phone at the moment.

Apparently 2 weeks behind on applications, and systems so slow that the agents are saying they actually cannot work on them, what in the world is ABSA doing? I've had clients waiting 2 - 4 weeks for replies on bond applications, IS THIS ACCEPTABLE, when their turn around times are meant to be in the region of 3 working days?

ABSA, I think it's time you caught a wake up. Your competitors are steaming ahead of you right now and in these tough economic conditions that we're facing, I don't think you guys can afford to loose any good deals because of poor service levels.

Pick it up boys, pick it up quick!

WizardMan Out!


prashant said...

Home loan should be affordable....
Boise real estate

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ABSA should work for satisfaction of clients now otherwise they will really loose the market.Thanks for such post.

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