A Gripe with Bank!
Once again we need to keep our eyes open dealing with banks, many banking clients aren’t sufficiently informed about their new rights because of the banks’ new responsibilities under the National Credit Act.
Clients need to be aware that they need to be informed about the full cost of credit. This includes your principle debt, all the interest you will pay, the initiation fee, administration costs and credit insurance. This pre-agreement /quotation must stand for 5 business days, which allows you to go to competitors and compare offers. Therefore, if you sign the final credit agreement it is assumed that you understand and agreed to it, you will not get any sympathy if you complain after signing.
But…….. you can turn to the ombudsman if you think the bank was reckless in lending you money as the credit legislation requires banks to do their homework before extending your credit. You can also contact the ombudsman if the bank increases the limit on your credit card/overdraft without your agreement. They may only increase your credit once a year – only by a limited amount and with your approval.
If you’re unhappy with the investment advice you’ve received from representatives of you bank you could also consider contacting the ombudsman.
Make use of the ombudsman, a good representative to have.
Clients need to be aware that they need to be informed about the full cost of credit. This includes your principle debt, all the interest you will pay, the initiation fee, administration costs and credit insurance. This pre-agreement /quotation must stand for 5 business days, which allows you to go to competitors and compare offers. Therefore, if you sign the final credit agreement it is assumed that you understand and agreed to it, you will not get any sympathy if you complain after signing.
But…….. you can turn to the ombudsman if you think the bank was reckless in lending you money as the credit legislation requires banks to do their homework before extending your credit. You can also contact the ombudsman if the bank increases the limit on your credit card/overdraft without your agreement. They may only increase your credit once a year – only by a limited amount and with your approval.
If you’re unhappy with the investment advice you’ve received from representatives of you bank you could also consider contacting the ombudsman.
Make use of the ombudsman, a good representative to have.
Bruna The Mistress~
9 comments:
I have purchased a property from Trivenc properties in Gauteng. This is a brand new apartment and i have noticed that our porcelain tiles were not sealed properly or at all as a result once cleaned and when you walk on them there is black scuff marks on the floors. The developer has sent in a floor company called Nu floors to look at my apartment and have quoted me R1800 to have these floors sealed. Is this cost not for the developer. How could tiles be layed without having them sealed?
Patricia
I've been renting a property through impact estates in pretoria. My 1st day of moving in was hell since i only received the keys on the same day of moving in and after waiting 6 hours for the previous tenant to move out. No one from Impact Estates came to do inspection for me and i found the place in a form of a pig-stye. I sent impact estates an email requesting a cleaning and maintenance be done on the property i rented and for two years of my renting nothing was done. I had to pop out money out of my pocket to do the cleaning after sending endless complaints to them about cleaning with no joy in return. I decided to move out of the place and guess what impact estate referred me to the owner with regard to my deposit and when i got the money from the owner it was less what i paid because impact estate deducted inspection and cleaning fees.
Can someone advice me on what to do in such an issue? I do have lawyers that can handle the matter for me but i just wanted to know if there is any association that handles such complaints by consumers.
Patricia, firstly i would contact the Estae Agents board at
Private Bag X10
Benmore, 2010
Contact Numbers
Tel: 27 11 731 5600
Fax: 27 11 880 9831
Fax: 27 11 880 9725
Email
General Enquiries:
Email: eab@eaab.org.za
Complaints or Legal matters:
Email: legal@eaab.org.za
I agree shoddy is shoddy and dont take their nonsese - Credit manager
My house in Witbank Highveld area was rented out through SEEFF properties in Witbank. I did not receive the rent as promised on the contract and when I enquired on the 7th of the month I was told the person staying in my house cant pay rent because his account was hacked. I asked for the proof of that I was promised the proof wjich has not happened until today. The lady at SEEFF that is supposed to be working with me in this as I am paying them monthly tells me they are not responsibile for getting my rent from the person staying in my house. Is this right? Are estate agents supposed to do things like this? I just heard one of my friends had the same ordeal with Naida in witbank and the client ran away without paying two months rent and electricty and water. Can someone please assist us here in the Witbank area. I feel like there is a cyndicate of people who stay in people`s houses for a month or two and the estate agents are working together with them. Assist Us Please!!!!!!!
Surely you have a contract with Seeff and that will say who collects the rent. Based on this contarct I would contatc teh ESATTE AGENTS BOARD at:
Private Bag X10
Benmore, 2010
Contact Numbers
Tel: 27 11 731 5600
Fax: 27 11 880 9831
Fax: 27 11 880 9725
Email
General Enquiries:
Email: eab@eaab.org.za
Complaints or Legal matters:
Email: legal@eaab.org.za
I see that there is another person "Anonymous" who has complained about a unit that they have purchased from Trivenc properties, for which the porcelain tiles were stained. I have the same problem and I have moved in about one month ago. I would like to know what action I can take as the developers do not want to re-tile the unit. After having an external party come in to look at the tiles, they have told me that the stains are underneathe the protective coating of the tile and thus the unit needs to be retiled.
I bought a house in February 2011 and I moved in on the 6th of August 2011 however I wasn’t advised of the faults that the house has which would include the faulty electricity and water supply. I tried to contact my estate agent Mariaan Kleingold from Topp Property on 0825601183 and 0117606441 yesterday morning as the shower was leaking and she hasn’t responded since the last text message at 09:17.
I believe its my right to have been informed of the faulty water supply as I have to now cater for something that should have been fixed prior to me moving into the house. I feel I have been unfairly treated and something needs to be done to Estate Agents that take people for granted.
NB: Please note to date the change of ownership for the water and lights hasn’t been changed by Klinkenberg incorporated Attorneys which is a bit disturbing as this should have been done from February to July as part of the Bond Registration Process.
We decided to buy a PIP from Absa through My Roof. Put in an offer and it was accepted. Completed and signed the Offer to Purchase which was countersigned by the seller without changes or corrections. As the property was unoccupied, we were very specific about the occupation date, namely 12 August 2011 and occupational rent payable in the Offer to Purchase, as we had sold our property and was meant to move out latest 29 August 2011. We negotiated with the seller from 1 July 2011 and we were informed that we could have early occupancy on 12 August 2011, no strings attached. This then became 19 August with an "addendum" to the offer to purchase we had to sign, wanting us to pay rent at 1% of the selling price, (Houses rented out in the suburb is at half the price). We objected and referred the seller back to the originally signed Offer to Purchase. The seller then changed the addendum to the specifics contained in the original Offer to Purchase and again granted us early occupation on 26 August 2011. We signed the addendum and forwarded it to the conveyancing attorneys to action. Keeping in mind that the conveyancing attorneys already had a substantial deposit that they held in trust. We were then informed by the seller that the conveyancing attorney refused to sign the addendum, thus the conveyancing attorney will not "grant permission" for us to occupy the property early.
We are currently in the process of securing a homeloan for the balance of 60% required and it has taken much longer than anticipated because of the stingent requirements, but surely we have rights too.
At 08h00 on 29 August 2011 we were informed by the owner (Absa) that we cannot have early occupation! The moving truck arrived at 09h00! We then had to find accommodation and we are a family of 5! We scrambled to find a storage facility for our furniture and belongings and had no alternative to move in with relatives with the bear neccesities until the seller and conveyancing attorneys make the decision whether we can get early occupation.
Surely this is unacceptable conduct, as they are in possession of a substantial deposit (16%) from us with a guarantee for an additional 24% deposit on registration. The conveyancing attorneys are not clear how long the transfer and registration of this property will take as well?! In the meantime, we are between a rock and a hard place as we have a signed agreement with the seller, the granting of a loan can still take a while, we cannot sign a rental agreement for another property on a short term basis, because should the bond be registered within 6 to 8 weeks, we will then be liable for paying our bond as well as paying rent and servicing the rental agreement. In all my life I have never experienced such incompetence and indecision. Oh, and just to add to this situation, our bond originator submitted our homeloan application to Absa (owner of the property in possession) who declined it within 12 hours with no explanation! Please advise. Thanking you in advance.
Hi,
I'm in a depressing situation and need help.
I bought a repo house from Inyati Properties last year. House was registered in my name end of July 2010 and from August 2010 the bank started deducting monthly installment.
I could not move in the house because the former owners needed to be evicted. Months went by without hearing from Inyathi Properties. Around February 2011 I called to make a follow up, they told me to go and fetch the eviction order from the lawyer.I wnet and got the eviction order and someone sent by Inyati Properties came fetch it from me.
Evictions:
The evictions were conducted in April(but i was not there during the time of eviction). I was told that I cannot move in because the guards will keep the house until it is safe for me to move in.
Weeks passed without hearing from them, when I called they told me that the former owners moved back in the house.
Tresspassing case:
In May tresspassing case against the former owners was opened by them. Again months passed without hearing anything from them. I made a follow up and was told that Warrant of Ejectment was missing and an officer cannot arrest without it.
I called the police station to speak to an officer, I couldn't find the officer, then asked about the case number. The case number was unknown.
This month I called again, and was told that the detective was hired to arrest the people in the house.
I haven't heard anything from them since then..
What can I do to:
- get my house,
- or get the Inyathi Properties to give the home loan back to the bank
- and my deposit/and all the money I paid from August 2010 till last month back to me.
Your help will be highly appreciated.
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